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GCEFCU named one of 2021’s Best of the Best

Gulf Coast Educators FCU Designated a “Best of the Best” Credit Union for 2021

 

Pasadena, TX, February 17, 2021: MemberXP, a credit union member experience measurement platform, has named Gulf Coast Educators Federal Credit Union one of their 2021 Best of the Best award winners.

The coveted Best of the Best award is given each year to credit unions that have consistently provided exceptional member service, as reported by their own members. Only the highest-performing credit unions utilizing the MemberXP platform are given this honor. The Best of the Best award is independently granted by MemberXP based on specific and rigorous criteria. Taking into consideration the extreme challenges of delivering extraordinary member service during a nation-wide pandemic and economic crisis, this year’s award winners reflect some of the most agile and responsive credit unions.

MemberXP is a platform that allows credit union members to provide immediate feedback on the service they receive. Serving credit unions in the United States and Canada, MemberXP uses mystery shoppers and member surveys to gauge the overall member experience across multiple delivery channels, then deliver that data on an intuitive dashboard. The platform tracks specific experiences, such as applying for a loan, conducting a transaction — mobile, online or in branch — or opening a new account, and turns qualitative data into quantifiable and actionable information for the credit union.

“We are proud of our employees and how they have worked diligently during this time to ensure our members have a great experience. It is humbling to know that even during unprecedented times, our team is able to continuously deliver top quality service that our members have come to expect from their credit union,” remarked Eric Stegall, Chief Operations Officer of Gulf Coast Educators FCU.

“Throughout the last year, credit unions have once again shown they are willing to go above and beyond to connect and serve their members, no matter the challenges,” said Dave Adams, president and CEO of CU Solutions Group. “Every year the Best of the Best awards turns our attention to the trailblazers in our industry, that are truly dedicated to delivering brand-defining experiences and unparalleled member service dedication.”

About Gulf Coast Educators FCU: In 1948, eleven Pasadena ISD educators got together and formed what today remains a credit union dedicated to serving the financial needs of school employees in the state of Texas. The credit union offers its member-owners a full line of banking services, but through a cooperative ownership structure. To learn more about the credit union, visit www.gcefcu.org.

About CU Solutions Group: Headquartered in Livonia, Mich., CU Solutions Group is an award-winning credit union service organization that offers products and services in the areas of technology, marketing, HR performance and strategic advisory. The organization is home to national credit union-focused brands including Love My Credit Union Rewards, Save to Win, MemberXP, CUBE TV Studios, Compease and Performance Pro. The company has more than 100 investors comprised of credit unions, credit union leagues and credit union system organizations and maintains strategic partnerships with Intuit TurboTax®, GSTV and CU Risk Intelligence. For more information, visit CUSolutionsGroup.com.

About MemberXP: MemberXP provides actionable member research to credit unions via MemberView, its omnichannel voice of member platform and MemberShoppers, its mystery shopping platform. MemberXP serves credit unions across North America and in Canada ranging in asset sizes of $100 million to over $9 billion. Learn more about MemberXP’s Best of the Best Awards at MemberXP.com/best-of-the-best-award/.

For Immediate Release
Caylee Smith, Marketing Director – csmith@gcefcu.org

Filing Your Taxes

Get Your Maximum Refund and Special Savings on TurboTax

turbo tax imageIt is officially tax time – Have you filed your taxes yet? If not, we have a few resources to help you out along the way. Getting your biggest possible tax refund has never been easier, whether you have simple or complex taxes. In addition, as a Gulf Coast Educators FCU member, you can file your taxes with Turbo Tax and receive up to $15 off.

  • Taxes made easy. Just answer questions about your year, anytime and from any device, and TurboTax fills in all the right forms for you.
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Gulf Coast Educators FCU works with TurboTax to provide special savings for our valued members. As a result, you can get up to $15 off TurboTax federal products. Click the button below to get started.

Get Started

 

 

 

Disclaimer: Visit http://turbotax.intuit.com/lp/yoy/guarantees.jsp for TurboTax product guarantees and other important information. Limited time offer for TurboTax 2020. Discount applies to TurboTax federal products only. Terms, conditions, features, availability, pricing, fees, service and support options subject to change without notice. Intuit, TurboTax and TurboTax Online, among others, are registered trademarks and/or service marks of Intuit Inc. in the United States and other countries.

Teacher Appreciation Week Giveaway!

Please fill out the form below to be entered into the drawing to win the Supplies Cart Giveaway.
Once you are done, take a look around and see what all Gulf Coast Educators has to offer.

Enter the drawing for the teacher supplies cart!

Complete the form below for a chance at winning.

  • Please let us know if you are interested in any of the following items and of our team members will send you more information.

Fraud is not Immune to a Virus

scam alertCovid-19 has affected our world and changed the definition of what “normal” is. People around our area, as well as across the country have started to feel the financial effects of this virus.  Gulf Coast Educators is prepared to handle this difficult time and will continue to assist our members in the ongoing weeks.

With businesses all around making difficult decisions to send workers home, or close all together; we understand the financial stress this puts on everyone.  As a lot of things are changing and adjusting around us, the one thing that is immune to this virus and will continue is fraud. Unfortunately, the credit union deals with fraud every day, and this will continue as well. Currently, one of the most frequent types of fraud we encounter is the “Work from Home Scam.” Fraudsters will use apps such as LinkedIn, Monster, Indeed, as well as direct emails and pose as job recruiters wanting you to be personal assistants or shoppers, the best part is that you can do this from your own home. They will send you a check, usually meant for “purchasing supplies” and some extra for yourself. They will ask you to deposit into your account, then wire money back or send some form of gift cards. By the time you do this and send the funds back, your check has been returned and now your account is negative.

With everyone either on “self-quarantine “or not having a job during these times, there is a chance that we will see an increase in this type of fraud. Gulf Coast Educators has an excellent fraud prevention team that is dedicated to not only preventing fraud, but helping our members when their accounts have fallen victim to it as well.  We are constantly training our staff on how to recognize a fraudulent check or scam. Here are some things that can help you identify them as well:

  • The check the scammers will send you will be from out of state and generally overnighted to you at your home.
  • The amount of the check will always be under $5,000 (because they also know the check hold rules for financial institutions) and we have seen them over time be in the range from $2,000 to mid $4,000 range.
  • Like I mentioned above, they will ask you to send funds back somehow, and they will want to have this turnaround be quick as possible.
  • Correspondence will be used in all types of methods, including email and texting.
  • When members have shown us their conversations with scammers in past, we have noticed several grammatical errors that they use.
  • Our front-line staff have been trained to ask questions to you to fight fraud. Scammers are starting to realize this and will instruct you “not to talk to or answer any  questions from credit union employees” when depositing the funds.

These tips are just some of the ways that you can also fight and spot fraud before it happens. Unfortunately, we now live in a society where scammers will try and take advantage of people during extreme hard times and situations. With all the precautions and measures the Coronavirus has made everyone take, fraudsters will use these times of hardship and financial uncertainty to lead you to believe they are trying to help.  In reality, all they will end up doing is causing more stress and burden.

Gulf Coast Educators is always here to help and assist you, with any questions you may have. If you have questions about if a check is real or if you are uncertain if your situation is one that is fraudulent, give us a call or chat with us online and we will make sure and answer your questions. Gulf Coast Educators will remain open through our Contact Center, Website, ITM’s and Drive Thru.

 

 

Post author: Adam Smith, Branch Manager – League City

The opinions expressed on this page are for informational purposes only and is not intended to provide legal or financial advice. The views expressed are those of the author of the article and may not reflect the views of the credit union.

Credit Privacy Number Scam

A Credit Privacy Number, or CPN, is a 9-digit identifying number that acts like a social security number. In 1974, when the U.S. Privacy Act was passed, consumers were allowed to withhold revealing their SSN when they were not legally required to give it and instead, would give their CPN.

These days, credit repair agencies are selling CPNs as a way for consumers to have a “clean slate” on their credit. However, in most cases, many of the CPNs out there are the stolen Social Security Numbers of children or deceased individuals. Scammers use these because it could potentially be many years before the scam is ever uncovered. Because of this, the government no longer recognizes or legitimizes CPNs.

Since these CPNs are usually stolen social security numbers, using one to get a loan, credit card, or other financial product is considered identity theft. Using one on any loan application is considered a federal crime.

Some red flags associated with CPN’s would be if you are asked to do things like change your phone number, get a driver’s license with a different address, or start using a new email address. This is done so information on the new CPN will not match any of the other identifying information listed on your real SSN. The Federal Trade Commission (FTC) has warned against companies offering new credit identities, calling it a scam.

Fraudsters are also buying CPNs and creating synthetic identities to obtain credit. Consumers are frequently arrested for their involvement in synthetic identity schemes and even ordered to pay creditors back the money that they defrauded. As a reminder, falsely reporting your Social Security Number on a credit application is fraudulent and could send you to jail.

Social Security Fraud

A new scam is on the rise. Recently, several of our members have received phone calls from someone claiming to be from the Social Security Office. They claim that someone rented a vehicle in the member’s name, and then returned the vehicle with illegal items still in it.

The caller goes on to tell the member that in order to clear their name from this case, the member must “freeze” their account by taking all their money out. Then the member must purchase several gift cards and send the caller the serial numbers for the cards (this is how the member pays the caller for removing their name). Once this is done, the caller tells the member that they will be receiving a new social security number.

This is a scam! No legitimate government office will request money from you in the form of gift cards. To understand more about phone scams, see our tips below.

 

Signs of a Scam

• They request money over the phone
• They request payment by means other than credit card, such as in the form of gift cards, cash, or wire transfers
• They offer to send you a check, and then you send them a portion of the check back as their payment
• They ask for confidential information, such as your social security number, as “verification”
• They use scare tactics, such as saying you will be arrested if you do not comply

 

What You Can Do

If you feel that a phone call may be a scam, hang up. Fraudsters will try to manipulate you to send money right away, before you have time to think things through. Always ask questions, such as the person’s name, business, call back number, and reason for the call, if you feel it may be legitimate.

To prevent your number from being added to any call lists, you can add your phone number to the National Do Not Call Registry. This won’t stop all unsolicited calls, but it will stop most. If your number is on the registry and you still get calls, they’re probably from scammers ignoring the law. Hang up, and report them at www.donotcall.gov.

 

We are here to help

If you receive a call or are worried you may be a fraud victim, give us a call. We deal with these types of situations every day and can tell you whether or not the call is valid.

What to Consider When Contemplating Changing Jobs

Finding that you are unfulfilled or not making enough money to support your lifestyle is depressing. It can also be the biggest motivating factor for changing school districts. However, changing jobs is a big move that shouldn’t be done in the spur of the moment. It will affect many aspects of your life in either a positive or negative fashion. Knowing what to consider when contemplating changing jobs by switching districts can help you avoid the major pitfalls of a bad career move. Here are some things to think about if you believe another school district may be right for you.

 

Monetary Goals

The last thing you want to do is make a bold career move that you will later regret. It is important to consider your alternatives carefully before changing jobs. Ideally, the new school district will offer a larger, more comfortable salary. While a bigger paycheck can be quite a motivator, it isn’t the only important aspect of your career move.

An attractive benefits package can also be a relevant precursor for a job change. Good insurance is attractive, and there may be other benefits that draw you to a specific school district. For instance, teacher performance bonuses often attract some of the best talents while giving students in the district a better education.

You’ll also want to think about grants, scholarships and educational reimbursements. Teachers’ pay often correlates with their skill level and personal education. If furthering your education is one of your goals, you’ll want to ensure that the new district supports that and rewards you for it. Depending on your age, the retirement benefit offered by a school district may be of specific importance. Each school district offers its own pension plan, and some can be quite enticing.

 

Personal Achievement

Your personal and career goals should be a big factor in your decision to change school districts. You’ll want to ensure that the new district offers advancement opportunities that correlate with your long-term goals. As you pursue advanced education, you will develop new skills. You’ll want your new school district to support those skills and challenge you professionally. However, what you read on paper isn’t the only important consideration. The professional culture fostered in the district you choose must be one that you not only agree with but also support. Ask about the district’s mission statement and ensure that it is one you can really get behind. You may be working in the new district for a long time so you want to ensure they have a socially responsible agenda that you can support.

 

Opportunity Cost

Opportunity cost is a big factor in your decision to change school districts. For instance, when will the new school district be ready for you to make the change? Will you have the downtime you need to make it a smooth transition? Changing jobs is a big decision, and you don’t want to feel rushed. Think about the location of the new school district and how it will affect your commute. If the commute is longer, are you being compensated for it? Will you need to arrange your schedule to make time for the longer commute?

Perhaps, it will be just the opposite, and the shortened commute will be a benefit. You should also consider talking to other teachers and professionals who work in the new district. Ask how they feel about it and see if they are willing to recommend it over others. Other professionals can often shed light on things that aren’t public knowledge, such as the way a district supports its teachers.

Changing jobs is a big move, and you want to approach your decision with caution. Take the time to ensure that this district change will benefit you and your career by doing your due diligence. You will find that it makes your decision easier, and you will be much happier with your choice in the long run.

What to consider when choosing whether to file your own taxes

Since everyone is in a different financial situation, it can be difficult to know if filing your own taxes is a good idea. To further complicate matters, individual finances change with the tax laws. What worked last year may not be the best option for your current situation.

If your tax situation is uncomplicated and you are comfortable using the software, you may be able to file your own taxes. However, major life changes may dictate the need to hire a professional. Here are some general guidelines to help determine the best option for you.

 

A Straightforward Tax Situation

Preparing your own taxes can be a time-consuming process, even for those considered tax savvy. You should only attempt to prepare your own tax returns if you have a simple and straightforward tax situation. This will help minimize the possibility of making mistakes or submitting an incorrect return.

A simple tax return is used by individuals who do not own a business or intend to itemize deductions. These individuals typically do not have any significant assets or investments that must be claimed on their return, including real estate. There are no dependents for them to declare, and the standard deduction is their best option.

A 1040EZ is a simple form often used to file uncomplicated tax returns. If your tax situation is straightforward, you can often file your federal taxes for free. However, there is usually a charge to file the state taxes even if they are self-prepared.

The good news is that using tax software minimizes the work involved by prepopulating subsequent forms.

 

Considerations

If you are filing your own taxes, it is important to choose your software wisely. You can prepare your taxes by hand, but the software is often more reliable.

The tax software you choose will guide you through the filing process and help ensure that your return is prepared correctly. In many instances, your tax software can affect the size of your refund or your ability to get one at all. The most reliable programs will also save you time and aggravation.

The great thing about utilizing software is that it is expected to be up to date on all the tax law and form changes. Many times, you can also purchase an audit guarantee. The software allows you to see how entering different numbers impacts the calculations at the end.

Using the right software will give you the confidence and peace of mind that your taxes have been filed correctly. It can also save you quite a bit of money over hiring a professional.

Tax software can often be purchased at a discounted rate, such as the discount offered to members of GCEFCU. The amount paid for tax filing software is also a deductible expense when you file your taxes.

 

Hire a Professional

Those who have a more complicated tax situation are often better off paying a professional to file their taxes. This typically applies to those who have substantial earnings, assets and investments.

A professional understands which tax laws apply to such items and which forms must be filed to claim them properly. They can also determine whether it is in your best interest to itemize deductions for the current year. For instance, the standard deduction nearly doubled for 2018.

Changes to the standard deduction amount coupled with additional changes to itemized deductions may make itemizing less attractive in some situations. However, if you own a business or side business, then you may need to itemize.

A tax professional can help determine the best approach for your situation and minimize your total tax liability. They will also consider any major life changes that may directly impact your tax liability. Getting married, buying a house or having a child are all considered major life events that have significant tax implications.

 

Choosing Wisely

What works for you may not work for someone else in a similar situation.

Aside from the necessary tax software, you should also consider your schedule and current obligations. Filing your own taxes requires a considerable amount of time and patience, even with the right software.

If you do not have a quiet place to get this task done or access to a computer, it may be in your best interest to hire a professional. The price you pay for a professional to file your taxes is deductible, and it may be worth your sanity.

If your situation is straightforward, then you can probably handle things yourself with the right software. Just be sure to utilize any available discounts when purchasing the software and minimize distractions until you are finished.