At Gulf Coast Educators, we pride ourselves on making it easy to do business with us. We want to ensure each of our members has the best experience possible, both in person and online. Below you can find tips on how to best navigate our website and a variety of auxiliary and visual aide services available to help us serve you better.

 

Website Accessibility

Gulf Coast Educators Federal Credit Union makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows the credit union to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.0).

Enabling the Accessibility Menu

The accessibility menu can be enabled by clicking the accessibility menu icon that appears on the lower left hand corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.

Navigating Our Website

For our members with visual impairments, using a sitemap may be easier to use when navigating our website. A sitemap displays all of our pages in order, without pictures or graphics getting in the way. Click here to visit our sitemap.

Using VoiceOver or Narrator

Members may use assistive readers to help navigate our website. All computers have assistive readers available to use that provide spoken and brailled descriptions of items on the computer screen and provides control of the computer through the use of the keyboard.

  • If you are using a Mac computer, you will visit settings, select VoiceOver under the Vision section, and check the box that says “Enable VoiceOver” or select the Command + F5 key from your keyboard.
  • If you are using a Windows computer, you will press the Windows logo key + Ctrl + Enter. To see all Narrator commands, press Caps Lock + F1 once you have opened Narrator. If you device has a touchscreen, tap it three times with four fingers.

Increasing Text Size

If you find that the text on our website is difficult to read, you may enlarge it by using tools on your computer. These tools can enlarge part or all of your screen so that you can see the words and images better.

  • If you are using a Mac computer, you will click the View tab in the menu bar at the top of your screen and select Show View Options. Click the number next to Text Size and select your desired size. You may also press Command + Plus (+) from your keyboard until the text is large enough.
  • If you are using a Windows computer, you will press the Windows logo key + Plus (+) on your keyboard to turn Magnifier on. Press Windows logo key + Esc to turn it off. Once on, you can zoom in and out by pressing the Windows logo key + Plus (+) or Windows logo key + Minus (-). You can also zoom in and out using the mouse by pressing Ctrl + Alt and scrolling the mouse wheel. For more tips on how to use Windows Magnifier, click here.

For more website accessibility features, Mac users can click here, and Windows users can click here.

 

Phone Accessibility

Our contact center is available 8:00 am – 6:00 pm Monday – Friday, and 9:00 am – 12:00 pm on Saturdays.

Phone – Local: 281-487-9333, and Toll Free: 1-800-683-3863

Text – You may send a text message with any questions to 281-487-9333. As a reminder, do not send confidential information, such as member number, social security number, etc. in a text message. Only use this for general inquiries and include your full name in the text.

Video Chat – You may video chat with one of our representatives during our regular business hours by clicking the “Live Help” button in the bottom right corner of the screen.

 

In Branch Accessibility

All of our branches are equipped with ramps and convenient handicap parking spaces to assist any of our members with disabilities. We welcome all of our members, including their service animals, and will make every effort possible to ensure you have a great experience.

 

Suggestions for Improvement

If you have any questions or concerns regarding website accessibility, please fill out the form below. If you are unable to fill out the form for any reason, we would be happy to help with any questions via phone, live chat, email, or in person.

  • Please enter your first and last name.
  • Please provide us with the best way to do so. You may enter your phone number or email address in the space below.
  • Please use the space below to let us know of any questions or concerns you have regarding accessibility and ease of use for our website.

 

 

Website Accessibility Statement

January 11, 2018 – Gulf Coast Educators Federal Credit union will make every effort to conform to the Web Content Accessibility Guidelines (WCAG) 2.0, as required by the Americans with Disabilities Act (ADA). The credit union will strive to provide a website that is up to date with level AA standards, and is perceivable, operable, understandable, and robust to all members. To view our full Accessibility Policy, click one of the following links – Accessibility Policy (PDF version) or Accessibility Policy (Plain Text Version).